Accountants: How to Grow Relationships through Emotional Intelligence
At the latest Beta Alpha Psi (BAP) annual meeting, Becker
instructor Mike Brown presented the importance of emotional intelligence (EQ) in
professional accounting. Emotional intelligence is the capacity for recognizing
our own feelings and those of others, and managing emotions well in ourselves
and in our relationships. In short, it’s important for accountants to
understand emotional intelligence because it will help you be a more effective
communicator with your professional peers.
To gain a better understanding of EQ, you can use the DISC communication profile. Each letter in DISC represents a communication style: dominance, influence, compliance and steady, and every profile has strengths and development opportunities. Here’s how you can be more effective with people based on their predominate letter.
The dominance profile is results-oriented, direct and
decisive. This group can be assertive and outspoken and focus more on the big
picture of a project. High-D colleagues may take on too many tasks or be
impatient with others. When collaborating, people in this group would be great
at defining the vision and expectations for the project. To more effectively
communicate with a higher D, be clear, specific and to the point. Focus on
results, but also start with the bottom line.
The influence profile is social, enthusiastic and
optimistic. They can be very persuasive and focus more on people than on the
tasks at-hand. Sometimes their optimism may lead to over-promising. This group
is great at brainstorming and outlining content for projects. To more
effectively communicate with a higher I, focus on people and action items. Make
sure to connect with them personally – ask them about their family or hobbies before
getting to business.
The compliance profile is detail-oriented and adept at
problem solving. This group enjoys rules and logical processes, so they may be
resistant to change. Compliance individuals are great at analyzing results. To more
effectively communicate with a higher C, present the facts before the bottom
line and emphasize quality and reliability.
The steady profile is harmonious and consistent. Those in
this group are concerned with championing others and keeping things organized. When
collaborating, allow steady colleagues to define the details and deliverables. To
be more effective when communicating with a higher S, focus on building a
trusting relationship and show sincere interest in them as people. Try to keep
a steady pace throughout the meeting and draw out their personal goals and
ideas while sharing your own priorities.
Emotional intelligence involves the ability to recognize our
own feelings and those of others to manage relationships. Using the DISC
profile to understand your colleagues’ style preference can not only improve
how you communicate, but also make your work life more pleasant.
Ready to learn more about emotional intelligence? Attend our Emotional Intelligence CPE course and earn three CPE credits.